1. Customer focus

Our customers are companies of different sizes and come from different sectors, this leads to very different needs.
Our goal: delivery reliability, packaging solutions and advice tailored to the customer’s specific needs.

Our entire team works closely together to achieve this goal.
Delivering correct, flexible and fast work is key here: we deliver our products to our customers neatly and tidily packaged.

A working atmosphere where it is pleasant to work together is evident in our friendly dealings with our customers and suppliers. We are committed to open and honest communication.

Testimonials from satisfied customers:

• Very flexible, no problem made of possible postponement of delivery dates, for which thanks;
• We enjoy working with Moens, clear communication, fast delivery, in short very good cooperation;
• Excellent delivery reliability.

2. Flexibility

Our flexibility is aimed at meeting our customers’ needs in the best possible way.

For example, Moens Packaging has a wide range of packaging, which allows us to meet our customers’ diverse packaging needs.

In addition, our sales people are so trained that they can discuss a multitude of options and alternative packaging (e.g. to meet an urgent packaging need) with expertise.

Our warehousemen do the extra operations that add significant value for the customer such as boxing, printing, labelling, turning over buckets, printing keys with 3D printer, …

Our transport planner will plan and combine deliveries optimally. If necessary, we will schedule a rush delivery.

Thanks to the central location of our various warehouses, we are easy to reach and can deliver our packaging quickly.

3. Knowledge and Innovation

Both internal and external training courses ensure extensive product knowledge among our employees.
Learning from and with each other. That is why we also organise internal training courses to which our customers are invited. E.g. training from BVI (Belgian Packaging Institute) on UN legislation or on food contact materials. In this way, we help you always find the right packaging for your product.

Every new employee is assigned a coach and goes through a training plan to acquire the necessary knowledge.

Through our relationships with leading manufacturers and organisations, we keep our finger on the pulse of developments in our market area, so we can respond quickly to new trends. e.g. SUP (Single Use Plastics), BPA (Bisphenol A), PPWR (Packaging and Packaging Waste Regulation), PCR (Post Consumer Recycled) content.

We use a high-performance ERP, DMS and CRM system to automate our business processes, keep track of customer and supplier information, track deadlines and bring uniformity to the way we work.

4. Respect for the environment and each other

Moens Packaging wants to contribute to a liveable future for people and planet. The principle of sustainability refers to the balance between environment, economy and society. We fully contribute in the following ways:

• Products: Reconditioned and recycled products, offering PCR material;
• Company and infrastructure: power consumption and adapted LED lighting, leased bicycles, separated waste streams, solar panels and battery system, clean and pleasant working environment…
• Working methods: constantly looking for solutions in which digital and sustainable innovations reinforce each other (Twin Transition) We achieved SDG (Sustainable Development Goals) Pioneer certification together with VOKA in October 2024.
• Work culture: positive work culture by, among other things, giving praise to colleagues at appropriate times; room for personal development, attention to individual working methods.